According to a report by the Nigerian Communications Commission (NCC), 8,708 telecom subscribers switched operators in January 2025, representing a 190% increase from December 2024.
9mobile recorded the highest customer losses, with 6,716 subscribers leaving the network for competitors. In contrast, MTN gained 5,551 new subscribers through porting, while Airtel added 2,414 and Globacom recorded 736 incoming subscribers.
The surge in porting activity is attributed to factors such as poor network quality, competitive pricing, and improved customer service from rival operators. The telecom sector also recorded a significant rebound in January 2025, with active mobile subscriptions rising to 169.3 million.
Source: Punch
