Nigerian telecommunications operator, 9mobile, has denied rumors that it has shut down its operations.
The rumor follows numerous complaints from subscribers about deteriorating service quality and difficulties in porting to other networks.
9mobile acknowledged that some customers have faced challenges, particularly with Mobile Number Portability (MNP), but denied restricting customers from porting to other networks.
The company attributed the issues to “temporary technical challenges” that have largely been resolved.
Key Points:
- Service Disruptions: 9mobile customers have been experiencing service disruptions, including difficulties with porting to other networks.
- Technical Challenges: The company attributed the issues to temporary technical challenges that have largely been resolved.
- Network Upgrades: 9mobile is investing in network upgrades and service expansion to improve overall service quality.
The company has struggled with service disruptions over the past few years, leading to a significant decline in its customer base.
As of January 2025, 9mobile had 3.2 million active subscribers, down from over 22 million subscribers at its peak in 2016.
Source: Nairametrics
