The Federal Government is cracking down on airlines over flight delays and cancellations. Through the Central Results Delivery Coordination Unit, the government has urged the Ministry of Aviation and Aerospace Development and the Nigerian Civil Aviation Authority to revisit a draft policy proposing stricter sanctions on airlines.
The Special Adviser to the President on Policy and Coordination, Hadiza Bala-Usman, emphasized the need for stronger measures to safeguard passengers from the inconveniences and financial losses caused by frequent flight disruptions. She also recommended revising the current 224-day target for resolving customer complaints, describing it as “unrealistic” and inconsistent with global standards.
Key Recommendations:
- Stricter Sanctions: Revisit the draft policy proposing stricter sanctions on airlines for flight delays and cancellations.
- Revised Complaint Resolution Timeline: Revise the current 224-day target for resolving customer complaints to align with global best practices.
- Improved Stakeholder and Customer Engagement: Address shortcomings in the Ministry’s stakeholder and customer engagement processes.
The government’s move aims to improve service delivery and uphold the highest standards in Nigeria’s aviation sector.
Source: Punch
